In connection with the use of its services—including those available on its website, mobile site, online store, and mobile apps—The French Hospitality Academy, as the data controller, may collect and process personal data about you.
We are committed to complying with privacy regulations for prospects and visitors to our sites: website, mobile site, online store, and mobile apps. All processing of personal data carried out in connection with the services we provide complies with applicable local data protection regulations, including the provisions of the amended «Data Protection Act» of January 6, 1978, and the General Data Protection Regulation (EU Regulation 2016/679) or «GDPR.».
The French Hospitality Academy is committed to ensuring a high level of protection for the personal data of its customers, prospects, and users of its platforms—including its website, mobile site, online store, and mobile apps—as well as any other individuals whose personal data it processes.
The French Hospitality Academy is committed to complying with the regulations applicable to all personal data processing activities it carries out:
The French Hospitality Academy implements appropriate technical and organizational measures to ensure a level of security commensurate with the risk inherent in its processing operations, to meet regulatory requirements, and to protect the rights and data of data subjects from the design stage of processing operations.
In addition, The French Hospitality Academy contractually requires its subcontractors (service providers, suppliers, etc.) to maintain the same level of personal data protection.
The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.
Generally, we may need to collect the following categories of personal data directly:
a) personal contact information, such as your last name, first name, email address, mailing address, and phone number(s); ;
b) the credentials used to access your online account, namely your username and password. We need this information to create a personal user account; ;
c) communications with us, which may include details of conversations via chat or customer service; ;
d) demographic information, such as your age, gender, and lifestyle preferences (including, among other things, your favorite products and your interest in them); ;
e) browsing history, such as pages visited, the date of the visit, the location at the time of the visit, or the IP address; ;
f) payment information when a purchase or reservation is made on one of our websites, online stores, or apps. Generally, the invoice is issued in your name and includes your billing address and payment details, such as your credit card or bank account information; ;
We may also collect personal data about you indirectly when you share content on social media, websites, online stores, or apps related to our products and services, or when you respond to our posts and promotional ads on social media.
The French Hospitality Academy does not collect or process personal data relating to children under the age of 18 without the prior consent of the child’s parents or legal guardians.
If personal data concerning children is collected through our platforms—including our website, mobile site, online store, and mobile apps—parents or legal guardians may object to such collection by contacting us at the address listed at the bottom of this page.
As part of our relationship, you may provide us with your personal data through various means, including our websites, mobile site, online store, and mobile apps—when you browse the web, make purchases, make reservations, fill out various data collection forms, subscribe to our e-newsletter, when creating an account, when submitting a job application, when posting comments on our social media pages, when contacting our organization, or when you provide us with your personal data in any other way.
An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. Every time you make a request on the site, our servers log your visit. We collect IP addresses to analyze trends on the site. We do not share any information that could identify you, which means that your session will be recorded but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we need to enforce our Terms of Use to protect our services or customers, or to comply with applicable laws.
In order to continuously improve the quality of the services offered on our platforms—including our website, mobile site, online store, and mobile app—and ensure they meet your expectations, The French Hospitality Academy may use «cookies,» which are text files used to identify your device when you connect to one of our services. Placing a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows The French Hospitality Academy to collect information and personal data, depending on your device settings.
Types of cookies used:
a) Cookies that are essential for using the site. They allow you to use the site’s main features, such as purchasing or booking services, for example. If you disable cookies, you will no longer be able to use these features. The information stored cannot be used for commercial purposes.
b) Website performance cookies. Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They allow us to collect information about how you use the website, including the number of page views, the number of error messages displayed, the time spent on a page, and the number of clicks on a specific area of the website. The information stored cannot be used for commercial purposes.
c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, preferred language, or the region you are in) and provide more precise and personalized features. These cookies may also be used to remember changes you’ve made, such as text size or font. They may also be used to provide services you’ve requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other websites. By using our website, you agree to receive this type of cookie on your device.
d) Advertising cookies. These cookies collect information about your browsing habits in order to show you ads that are tailored to you and match your interests. They also limit the number of times you see an ad and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the website operator’s permission. They track visits to a site and share this information with other companies (such as advertisers). Targeted or advertising cookies are often linked to website features provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected, and an individual cannot be identified through the data collected.
e) Cookies from third-party websites and social media platforms Our website contains links and/or content that direct users to other websites and social media platforms, and we do not know which cookies these sites use. For more information, please refer to the information provided by these third-party websites and social media platforms regarding their own cookies.
We are committed to protecting your privacy and adhere to the following two principles.
– We do not associate any information that could directly and personally identify you with your cookies. Under no circumstances do cookies reveal your address, date of birth, phone number, or any other information that could identify you.
– We do not provide any personal information to advertisers or third-party sites that display our ads based on your interests.
If your computer or mobile device is used by multiple people, or if it has multiple web browsers installed, the content displayed to other users may reflect your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, please visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
Our sites—including our website, mobile site, online store, and mobile apps—may contain links to third-party websites.
We assume no responsibility for the collection, use, management, sharing, or disclosure of data and information by these third parties.
The disclosure of information on third-party websites is governed by those websites’ privacy policies and terms of use. We recommend that you read the privacy policies of these websites before submitting any personal information.
Your data is primarily used for booking and purchasing purposes (provision of services, specific offerings, and products), marketing, customer loyalty programs, promotional activities, commercial information, satisfaction surveys, organizing contests, and new services and products designed to improve your customer experience at our establishment, statistical studies, recruitment, after-sales service, and processing your requests and/or complaints. In addition to cases where your consent has been obtained (particularly to send you personalized offers), the processing of your data for the various purposes listed above is necessary, in particular:
More specifically, your data is used:
The French Hospitality Academy is committed to retaining your personal data for no longer than is necessary for the purposes for which it is processed.
Retention periods are determined based on the purposes of processing carried out by The French Hospitality Academy and take into account, in particular, the applicable legal provisions requiring specific retention periods for certain categories of data, any applicable statutes of limitations, and the CNIL’s recommendations regarding certain categories of data processing.
The data collected on our website, mobile site, online store, and mobile apps may be shared with our internal staff or with our third-party service providers (subcontractors, service providers, banks), for the purpose of providing all or part of the services described above. Please note that in this context, The French Hospitality Academy requires its service providers to implement strict confidentiality and data protection measures.
Personal data may be processed outside the European Economic Area (EEA). If this is the case, The French Hospitality Academy will take all necessary measures to ensure that this international data transfer is subject to an adequate level of security and appropriate safeguards.
In accordance with applicable data protection regulations, you may, at any time, exercise your rights to access, correct, and delete your personal data, as well as your rights to restrict and object to the processing of your personal data and to data portability.
In addition, you have the legal right to establish guidelines regarding the handling of your personal data after your death.
In addition, any person who was a minor at the time their personal data was collected may have that data erased as soon as possible.
These rights may be exercised by mail at the following address:
The French Hospitality Academy
1 Rue de la Haye
93290 Tremblay
EN
contact@thefrenchhospitality.com
In this regard, please include with your request the information necessary to identify you (last name, first name, email address) as well as any other information needed to confirm your identity. You also have the right to file a complaint with the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés) in the event of a violation of applicable regulations regarding the protection of personal data, including the GDPR.
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for The French Hospitality Academy. We therefore implement all necessary technical and organizational measures, taking into account the nature, scope, and context of the personal data you provide to us and the risks associated with its processing, to safeguard the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion, or unauthorized access to such data, whether accidental or unlawful.
We offer a secure online payment system that uses the latest technology.
The French Hospitality Academy is committed to combating identity theft online. That is why, for example, we use a system to detect fraudulent credit card payments. This system is designed to protect you in the event that your credit card is lost or stolen.
The security and confidentiality of personal data depend on everyone following best practices. That is why we urge you not to share your passwords with third parties, to always log out of your profile and social media account (especially if your accounts are linked), and to close your browser window at the end of your session, particularly if you’re accessing the internet from a computer shared with others. This will help prevent other users from accessing your personal information.
If you have any further questions regarding this policy or how The French Hospitality Academy processes your personal data, please contact us at the following address: contact@thefrenchhospitality.com
The French Hospitality Academy reserves the right to amend its privacy policy. When we make substantial changes to this Statement, we will post a link to the Statement on our website’s home page.
Users can sign up for the do-not-call list by clicking on the following link: https://www.bloctel.gouv.fr/
