The French Hospitality Academy in Paris: The Art of Luxury Hospitality
A school of excellence to elevate our expertise
A pioneer in managing exclusive, refined lounges, The French Hospitality Group embodies excellence in high-end service. Since 2019, we have expanded our expertise to operating 9 airport lounges in the Paris region, and more than 70 airlines trust us to meet the most demanding expectations of their VIP passengers. Driven by a constant pursuit of excellence and innovation, we have developed training programs for careers in luxury hospitality and service, shaped by our vision and led by a passionate team of experts in the art of hospitality.
Our team, with its diverse and complementary skills, combines expertise and creativity to meet today's needs. Their energy, their language skills, and their ability to anticipate even the most unexpected needs enable us to deliver an exceptional customer experience every day.
A strategic location for immediate immersion
Located right next to Roissy Charles de Gaulle Airport, The French Hospitality Academy enjoys a prime location.
This choice is not insignificant: it facilitates smooth interactions with our airline partners while providing our students with professional immersion from the very start of their program.
By joining The French Hospitality Group, We value key skills such as expertise, creativity, and meticulous attention to detail, which are at the heart of excellence in the luxury sector.
Exceptional training for outstanding service
While primarily intended for professionals in the hotel, restaurant, and hospitality industries, our training programs are open to anyone interested in exploring or entering the luxury sector. Each module at The French Hospitality Academy combines theory and practice through real-life scenarios, role-playing exercises, and immersive workshops.
Our instructors, who come from prestigious fields such as jewelry, high-end customer service, and the luxury hospitality industry, share their unique expertise and practical skills. Our values—excellence, respect, and commitment—guide every step of our educational approach.
Our training courses are available as individual or group sessions, either at your location or ours. Please feel free to contact us to schedule a session or request a quote.
Training Courses
General Information About Our Training Programs
GENERAL TERMS AND CONDITIONS
In person
Register 1 month in advance
TARGET AUDIENCE AND PREREQUISITES
Anyone working in the luxury sector
No prerequisites
TEACHING RESOURCES AND METHODS
Our training programs draw on a variety of teaching methods and resources to accommodate different learner profiles, boost motivation and engagement, facilitate retention and understanding, encourage interaction and collaboration, enable better application of what has been learned, and, finally, strengthen ongoing assessment.
Teaching methods used:
● Educational games
● Case Study
● Role-playing games
● Scenario
● Group work
● Microlearning
● Training materials: PowerPoint presentations, videos, etc.
● Video projection room and equipment
Teaching Methods: Theoretical – Inquisitive – Affirmative – Active
CERTIFICATION VALIDATION
Skills assessment through multiple-choice questionnaire (MCQ).
Internal certificate validation requirements: 90% of answers must be correct to obtain the certificate.
Issuance of a certificate of completion at the end of the training program.
A Wide Range of Training Programs Already Underway
Although recently established, The French Hospitality Academy welcomed 170 learners in 2024 and expects to train an additional 500 in 2025. Our flexible training courses, ranging from one to two days, cover a wide range of topics, including service excellence, complaint handling and complex situations, cross-cultural awareness, and building long-term loyalty among high-end clients. Every traveler is unique, and our services must adapt with flexibility and elegance to their specific needs, creating a memorable experience between two journeys. Controlled flexibility, delivered with grace and professionalism, is an integral part of our mission. Our programs are currently undergoing Qualiopi certification, a distinction that reflects our commitment to quality and excellence.
The French Hospitality Group: A Rapidly Expanding Player
With the creation of The French Hospitality Academy, the Group is meeting the growing demand for qualified professionals to serve an exclusive clientele in the private lounges of airlines around the world.
We are also actively participating in international tenders to deploy our High-End Concierge and Luxury Service concept beyond Europe. thereby enabling our academy to expand its international reach.
New training modules are currently being developed to expand our offering, ensuring it continues to evolve in line with our clients’ expectations and needs.
Committed to the quality of our services and offerings, After our launch phase, you will be granted access each year, in December, to the following performance indicators: * Satisfaction rate* * Learner assessment pass rate* * Data will be updated in January 2025.
Activity declaration registered under number 11931095393 with the Prefect of the Seine-Saint-Denis region. This registration does not constitute State approval.