Current Job Openings

Reports to: Supervisor, Manager, Director of Operations

Starting Gross Salary : 1 867,06 €

Primary Mission

The Attendant is responsible for the day-to-day management of the staff lounge reserved for cabin crew. He or she ensures the smooth operation of the facilities, equipment, and linens, while strictly enforcing the lounge regulations. He or she forwards requests for assistance regarding any issues detected to the appropriate departments. The role involves working from 5:00 a.m. to midnight, 7 days a week; staff must be present and in uniform as soon as the break room opens.

Task List

Planning for the Day

• Verifying that IT tools are functioning properly
• Verifying the availability of the list of scheduled reserve flight attendants
• Checking Loaner Cell Phones: Inventory and Charge Level
• Checking Room Keys
• Checking the cleanliness and tidiness of the premises (including the rooms)
• Check and make sure there is an adequate supply of flat linens, throws, irons, and pillowcases

Cabin Crew Welcome

• Be present and available at the Reserve, the Check-in Counter, or nearby to assist flight attendants
• Assign a cell phone to the cabin crew member and log it in the associated app

Room Management

• Track room reservations
• Ensure that the room is cleaned up when it is vacated
• Forward the list of missing keys, including the last name, first name, and employee ID number of each affected flight attendant, to the designated Air France staff member at the end of the shift.

Loan Management

• Provide: towels, pillows, blankets or irons, throws, and pillowcases after the cabin crew has signed off on the list
• Count the number of towels removed by the cleaning company after separating the dirty towels from the clean ones, and record this number in a computer file

Baggage Handling

• Greet the flight crew and identify the owner of the luggage
• Check in, tag, and store each piece of luggage according to procedures
• Ensure the prompt and proper return of baggage using digital tools (PDAs)
• Handle excess baggage according to the guidelines established by Air France

Tracking and Inventory

• Check compliance with the various guidelines twice a month
• Prepare and update the inventory of the coat check area

End-of-Day Inventory Check

• Check that all rental items are present (phones, irons, room keys, blankets, pillowcases, etc.) and that each room is empty

Professional expertise

• Service Expertise : Expertise in high-end service, with a constant focus on attention to detail and customer satisfaction
• English language : Proficiency in spoken and written English
• Computer Science : Proficiency in computer software (Microsoft Office, communication tools)
• Inventory Management : Proficiency in monitoring and managing inventory to prevent stockouts and ensure smooth service operations

Interpersonal Skills

• Punctuality and adherence to schedules : Ensure you arrive on time and adhere to established work hours and schedules
• Compliance with the Rules : Apply and ensure compliance with the company's work instructions and internal procedures
• Diligence and Organization : Be methodical and organized in managing priorities and daily tasks; be flexible when unexpected issues arise; and be adaptable in the face of unforeseen events
• Team Spirit : Collaborate effectively with other team members in a spirit of mutual support and cooperation
• Courtesy and Availability : Be attentive to the needs of customers and coworkers, maintaining a welcoming and professional attitude
• Excellent presentation : Maintain a flawless appearance at all times
• Discretion and a commitment to service : Be discreet and attentive to passengers' needs while respecting their privacy and comfort

Desired Qualifications

• Training : Vocational diploma in hospitality or tourism, or significant experience in the field of trade show management or high-end services
• Experience : At least 2 years of experience in a similar position, preferably in a luxury hotel setting
• Additional Skills : Experience in managing customer service for an international clientele is a plus

The Head Chef is responsible for food service operations in airport lounges. He or she ensures premium-quality service that meets the group’s standards and the expectations of a discerning clientele.

Main Responsibilities

• Ensure high-quality culinary service
• Ensure customer satisfaction in the lounges
• Plan and develop menus
• Manage the budget, inventory, and stock
• Manage, organize, and supervise the kitchen team
• Ensure compliance with food safety and hygiene standards

Training

BTS or vocational baccalaureate (Bac Professionnel) in Hospitality and Catering. Proven experience as a Chef or Sous-Chef is an advantage.

Required Qualifications

• Rigor and Discipline
• Leadership and the ability to lead a team
• High standards for production quality
• Organizational Skills and Sense of Responsibility
• Creativity in menu development.

As Guest Relations, you provide professional and personalized service in airport lounges. You help ensure that passengers have a high-quality experience in a dynamic and international environment.

Work location: Roissy Charles de Gaulle Airport & Orly Airport

• Passenger Reception and Information
• Service and Clearance
• Restocking the various buffets
• Proficiency in computer skills and English
• Kitchen help / dishwashing as needed

Training

A vocational high school diploma in hospitality and restaurant management or at least 2 years of similar experience.

Required Qualifications

• Good interpersonal skills and a welcoming demeanor
• Open-mindedness
• Stress Management
• Team Spirit

The Kitchen Assistant Helps prepare and serve food and beverages in airport lounges. Reporting to the Chef, you help ensure the quality, freshness, and presentation of the items served to passengers.

Main Responsibilities

• Prepare the ingredients and set everything up
• Prepare simple mixtures according to the technical data sheets
• Help set up and restock the buffets
• Strictly comply with food safety and hygiene standards (HACCP)
• Keep the workstation clean
• Provide backup in the backcourt if necessary

Desired Qualifications

• CAP / BEP / BAC Pro in Culinary Arts or equivalent experience
• Experience in the restaurant industry is a plus
• Good knowledge of food safety regulations

Required Qualifications

• Diligence and Organization
• Team Spirit
• Speed of execution
• Stress Resistance