{"id":157,"date":"2026-02-14T00:12:40","date_gmt":"2026-02-14T00:12:40","guid":{"rendered":"https:\/\/www.thefrenchhospitality.com\/?post_type=formations&#038;p=157"},"modified":"2026-02-14T00:12:41","modified_gmt":"2026-02-14T00:12:41","slug":"lexcellence-en-service-client-et-la-gestion-des-reclamations","status":"publish","type":"formations","link":"https:\/\/www.thefrenchhospitality.com\/en\/formations\/excellence-in-customer-service-and-complaint-handling\/","title":{"rendered":"Excellence in Customer Service and Complaint Management"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>This training will enable participants to develop the skills needed to provide excellent customer service, while mastering techniques for proactive and effective complaint management, in order to turn challenging situations into opportunities to improve the customer experience.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Module 1: Communication Techniques<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Master verbal and nonverbal communication.<\/li>\n\n\n\n<li>Practice active listening.<\/li>\n\n\n\n<li>Use effective questioning techniques.<\/li>\n\n\n\n<li>Tailor your communication to different customer profiles.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Module 2: Complaint Management &amp; Customer Loyalty&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handle complaints professionally.<\/li>\n\n\n\n<li>Use de-escalation techniques to handle dissatisfied customers.<\/li>\n\n\n\n<li>Turn stressful situations into opportunities for satisfaction.<\/li>\n\n\n\n<li>Implement customer loyalty strategies.<\/li>\n<\/ul>","protected":false},"featured_media":158,"template":"","meta":{"_acf_changed":false},"class_list":["post-157","formations","type-formations","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thefrenchhospitality.com\/en\/wp-json\/wp\/v2\/formations\/157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thefrenchhospitality.com\/en\/wp-json\/wp\/v2\/formations"}],"about":[{"href":"https:\/\/www.thefrenchhospitality.com\/en\/wp-json\/wp\/v2\/types\/formations"}],"version-history":[{"count":1,"href":"https:\/\/www.thefrenchhospitality.com\/en\/wp-json\/wp\/v2\/formations\/157\/revisions"}],"predecessor-version":[{"id":159,"href":"https:\/\/www.thefrenchhospitality.com\/en\/wp-json\/wp\/v2\/formations\/157\/revisions\/159"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thefrenchhospitality.com\/en\/wp-json\/wp\/v2\/media\/158"}],"wp:attachment":[{"href":"https:\/\/www.thefrenchhospitality.com\/en\/wp-json\/wp\/v2\/media?parent=157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}